The Processing Assistant position will serve as the first customer contact for those who make contact with the agency by phone or in-person. The candidate will be located in the front office and will communicate effectively with consumers, employers, community partners, and the general public, including but not limited to vocational rehabilitation clients with mental, emotional and/or physical disabilities. Job responsibilities include the following: • Greeting consumers and other visitors • Answering multi line phone/in person inquiries and relaying messages to the appropriate staff member • Gathering demographic and basic disability needs information from new referrals • Receive paperwork from, or distributing paperwork to, consumers upon staff request • Maintaining scheduling calendars for psychological evaluations and conference room reservations • Receiving and distributing deliveries and registered mailSalary Grade: GN06 Recruitment Range: $31,200 $45,420 Position 60054849 The DHHS Division of Vocational Rehabilitation Services (DVRS) promotes employment and independence for persons with disabilities through customer partnership and community leadership. To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they possess all of the following: Please refer to the link below for additional information https://oshr.nc.gov/work-for-nc/how-do-i-get-job • Demonstrated work experience performing general office tasks to include: receptionist duties, greeting clients and visitors, answering multi-line phones, handling in person inquiries, relaying messages to the appropriate staff members and processing mail • Proven ability providing administrative support to office personnel, preparing correspondence and other documentation and handling file maintenance • Proficient computer skills with MS Office Suite including Outlook, Word and Excel • Must possess excellent customer service and be flexible, detailed-oriented and organized with multiple priority assignments • Demonstrated ability to communicate effectively in verbal and written form with the general public, consumers and professionals (internal and external), using courtesy and tact in performing public contact and communication duties that may be sensitive and confidential in natureHigh School Diploma or General Educational Development (GED) diploma and two years of related administrative experience; OR Equivalent combination of education and experience. In collaboration with our partners, the North Carolina Department of Health and Human Services provides essential services to improve the health, safety and well-being of all North Carolinians. The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. The DHHS Division of Human Resources (DHR) follows the State Human Resources Employment of Relatives Policy. Applicants who have relatives or people living in the same household, will not be considered for job vacancies in the DHR at those locations. For a complete definition of immediate family member, please see the State Human Resources Workforce Planning, Recruitment and Selection Policy, Section 2, Page 38. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled. For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-3517
Processing Assistant
The Processing Assistant position will serve as the first customer contact for those who make contact with the agency by phone or in-person. The candidate will be located in the front office and will communicate effectively with consumers, employers, community partners, and the general public, including but not limited to vocational rehabilitation clients with mental, emotional and/or physical disabilities. Job responsibilities include the following: • Greeting consumers and other visitors • Answering multi line phone/in person inquiries and relaying messages to the appropriate staff member • Gathering demographic and basic disability needs information from new referrals • Receive paperwork from, or distributing paperwork to, consumers upon staff request • Maintaining scheduling calendars for psychological evaluations and conference room reservations • Receiving and distributing deliveries and registered mailSalary Grade: GN06 Recruitment Range: $31,200 $45,420 Position 60054849 The DHHS Division of Vocational Rehabilitation Services (DVRS) promotes employment and independence for persons with disabilities through customer partnership and community leadership. To receive credit for all of your work history and credentials, you must list the information on the application form. Any information listed under the text resume section or on an attachment will not be considered for qualifying credit. Qualified candidates must document on the application that they possess all of the following: Please refer to the link below for additional information https://oshr.nc.gov/work-for-nc/how-do-i-get-job • Demonstrated work experience performing general office tasks to include: receptionist duties, greeting clients and visitors, answering multi-line phones, handling in person inquiries, relaying messages to the appropriate staff members and processing mail • Proven ability providing administrative support to office personnel, preparing correspondence and other documentation and handling file maintenance • Proficient computer skills with MS Office Suite including Outlook, Word and Excel • Must possess excellent customer service and be flexible, detailed-oriented and organized with multiple priority assignments • Demonstrated ability to communicate effectively in verbal and written form with the general public, consumers and professionals (internal and external), using courtesy and tact in performing public contact and communication duties that may be sensitive and confidential in natureHigh School Diploma or General Educational Development (GED) diploma and two years of related administrative experience; OR Equivalent combination of education and experience. In collaboration with our partners, the North Carolina Department of Health and Human Services provides essential services to improve the health, safety and well-being of all North Carolinians. The North Carolina Department of Health and Human Services is an Equal Opportunity Employer. The DHHS Division of Human Resources (DHR) follows the State Human Resources Employment of Relatives Policy. Applicants who have relatives or people living in the same household, will not be considered for job vacancies in the DHR at those locations. For a complete definition of immediate family member, please see the State Human Resources Workforce Planning, Recruitment and Selection Policy, Section 2, Page 38. Due to the volume of applications received, we are unable to provide information regarding the status of your application over the phone. To check the status of your application, please log in to your account. You will either receive a call to schedule an interview or an email notifying you when the job has been filled. For technical issues with your application, please call the NeoGov Help Line at 855-524-5627. Applicants will be communicated with via email only for updates on the status of their application. If there are any questions about this posting other than your application status, please contact HR at 919-855-3517
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