Greet customers and direct to appropriate event or appointment. Assist, gather, and enter customer information into case management system. Conduct initial service triage to determine entry services and
recommend to appropriate team. Prepare and hand out service packets for members. Provide first day service to Veterans. Perform essential unemployment insurance activities and services to clients for all IWD programs and services as well partner programs and services. Data enter UI claim information as needed, providing BRI information and adjudicating issues as they arise. Works with clients to problem solve UI claims issues. Answer incoming phone line for claims issues and problems, resolving the problems, and providing customer service to clients on the phone. Provide forms for appeals and other partner agencies, directing customers to the appropriate location. Provide staffing for Wage Verification when necessary. Educate customers on services available at the IowaWORKS location Assist customers by answering questions about employment opportunities and local employers, and send/receive work related faxes for customers. Facilitate customers in using computers, i.e. searching internet and print resources, troubleshoot computer/internet usage, tutorials, labor market information, educational options, career explorations, the writing of resumes, and educate customers in the use of self-help services and assisted services available at the Workforce Center. Coach Job seekers on all aspects of the job search and assist customers to build their personal and job skills for the primary goal of successful employment. Facilitate customer usage on the Center PC's for career and skill assessments. Assist with developing customer resumes and cover letters, Process paperwork for partner and team programs and services. Direct customers to appropriate workshops as well as facilitate workshops. Provide proficiency tests and skill assessments as requested and forward scores to employers, as needed. Assist community organizations, businesses, and other agencies by providing labor market information, child labor forms, USERRA and 9 in 1 posters, verification of work registration and wage verification, wage claim forms. Assist new business's with job fairs/hiring events. Promote employment events hosted at IWD. Assist customers by answering questions about employment opportunities and local employers, and send/receive work related faxes for customers. Assist job-ready "job seekers" obtain employment. Relay current labor market information to job candidates and businesses. Provide direct services to business for recruitment of employees. Provide information and guidance to employers on how to use the labor exchange system at the One Stop. Identify sources for potential new employer customers for the Center. Ensure Veterans preference standards are met regarding job vacancy processing. Participate in development and implementation of customized recruitment strategies. Provide follow-up contact and services to job seekers and business. Utilize case management system for tracking and maintaining employer information. Critique and enter job postings into the Labor Exchange system. Enter referrals into the labor exchange system. Networking with businesses to determine hiring practices and employer needs. Providing labor exchange and unemployment insurance services to IowaWORKS member customers.Graduation from an accredited four-year college or university; OR an equivalent combination of education and experience substituting one year of full-time public contact work obtaining, analyzing and evaluating data such as job/claims interviewing, testing, referral and/or placement, sales representative, credit investigation, or related public contact work dealing with job applicants and employers in a variety of supportive clerical and outreach functions for one year of the required education with a maximum substitution of four years; OR employees with current continuous experience in the state executive branch that includes experience equal to twelve months of full-time work as a Workforce Associate. For additional information, please click on this link to view the job description.Travel may be required for positions in this class. Employees must arrange transportation to and from assigned work areas
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