American Management Staffing is now seeking a Customer Service Representative to join our team! You will be responsible for helping customers by providing product and service information and resolving technical issues. Job Summary Customer focus with relationship management. Will be interacting with sales representatives, business owners, and managers
Must have problem solving skills and the ability to define problems, collect data, establish facts, and draw valid conclusions from a variety of information given in written, oral, diagram and schedule form. Must have professional telephone etiquette, communicate effectively with colleagues, customers and clients Must know: MS Suites (Word, Power point, Outlook) Must have strong EXCEL skills Responsibilities • Handle customer inquiries and complaints • Provide information about the products and services • Troubleshoot and resolve product issues and concerns • Document and update customer records based on interactions • Develop and maintain a knowledge base of the evolving products and services Qualifications • Previous experience in customer service, sales, or other related fields • Ability to build rapport with clients • Ability to prioritize and multitask • Positive and professional demeanor • Excellent written and verbal communication skills Pay: $15 /hr Shift: Monday- Friday 8:00 AM - 5:00 PM American Management Staffing, an established, successful, staffing firm is seeking highly motivated team player to join our sales/business development team. The successful candidates will have proven sales experience in the staffing industry and success acquiring new clients
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