Foundation For Virginia
Salem, VA, USA

Human Services Assistant III represents the specialist level in the occupational group for Human Services Assistants. Employees serve as the initial point of contact for clients seeking benefits and/ or services and screens clients for benefits and services. Serves as a screener and the initial point of contact for the clients seeking benefits and/or services. Screens clients for benefits and services; Interviews clients and explains programs, services, policies and procedures; assists clients with applications; researches information; serves as initial point of contact for applicants; interviews applicants
for benefits and/or service programs; provides information regarding various programs and benefits, general eligibility requirements, policies and procedures; assists clients with completing applications and performs initial screening of applications; provides information to clients seeking services and directly makes referrals for services; researches a variety of databases to obtain and/or verify information needed to process applications; maintains logs of client documentation received; schedules and coordinates appointments for clients to meet with benefit, employment or services staff; contacts clients for requested/needed information and responds to routine questions in person, e-mail or by telephone; and analyzes needs and coordinates resources that will support families/clients and generates payment for services when appropriate. In addition to the above other illustrative program area assignment/tasks follow: prepares periodic, special and other reports for statistics; and provides assistance in the orientation/training of new staff. Helps participant in writing resumes; follows up on referrals to ancillary agencies, in person and in writing; locates resources for clients needing appropriate interview clothing and helps clients in making appropriate clothing choices, and takes participants on educational/career exploration field trips. Minimum Qualifications Considerable knowledge of: principles and processes for providing customer and personal services (including customer needs assessment, meeting of quality standards for services, and evaluation of customer satisfaction); structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar; and administrative and clerical procedures and systems such as word processing, spreadsheets, managing files and records, and other office procedures and terminology. Working knowledge of: human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; mathematics and research methods; and eligibility requirements for the programs assigned; and available community resources. Some knowledge of laws, regulations, requirements and policies of Local, State, and Federal social, assistance and housing programs. Skill in: operating a variety of automated office equipment to include calculator, fax/copier; and the use of computer-driven word processing, spreadsheet, graphics and file maintenance programs. Demonstrated ability to: communicate effectively with program participants; plan, organize, and prioritize own work schedule; establish and maintain working relationships with clients, professionals, co-workers, and the public sufficient to exchange ideas and coordinate activities; accept direction and follow established procedures; counsel others; organize, and post date, from records, reports and other sources using the appropriate format; exhibit solid interpersonal skills, including conflict resolution in working with clients, professionals and employees; create forms, charts, and graphs; add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, and percent and to draw and interpret bar graphs; make screening decisions based upon specific criteria's; read and interpret documents such as safety rules, operating and maintenance instructions, manuals; and conduct effective interviews both face-to-face and by telephone. High school diploma supplemented with post-secondary coursework in subjects such as social work, human services, gerontology, or one of the social or behavioral sciences, business or related field, and relevant work experience in public administrative support work OR any equivalent combination of training and experience which provides the required knowledge, skills and abilities. Preferred Qualifications Experience working in a local Department of Social Services. Experience in benefit programs related work. Experience in working in the Virginia Automated Case Management System and other automated systems used in benefit programs. Special Requirements All Applicants may be subject to a DMV/driving record check, and/or pre-employment drug screen and a criminal History Background search. The investigation may include: fingerprint checks (State Police, FBI). local agency checks; and other checks requested by the hiring authority. Employee must be willing to work in a community emergency response capacity in the event of a natural disaster or emergency. SDL2019-64


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