Customer Service Manager ESSENTIAL DUTIES AND RESPONSIBILITIES:Responsible for design, improvement, and implementation of processes and operational procedures -Responsible for IQMS (ERP System) improvement project -Responsible for MyOxygen order processing and market share gain by excellent service as well as
participation in social media growth. -Work with sales, marketing, and manufacturing to ensure on time delivery. -Resolve all escalated customer issues -Ensure accurate documentation throughout the department that includes order entry, invoicing, product returns, pricing deviations, delivery and customer complaints/resolutions -Provide customer service and inside sales reports for department and employee performance review -Strengthen department by fostering a team driven environment and encouraging employees to be proactive and to take ownership in reaching customer service objectives and performance standards -Assist CSR’s with essential duties when applicable -Accountable for acting on stated intentions & assigned duties -Participate with Production Scheduling meetings to provide feedback on behalf of customers QUALIFICATIONS: -Minimum 5 years demonstrated experience as a Customer Service Leader -Excellent organization, communication, and planning skills -Creative and Resourceful under pressure -Knowledge and understanding of Microsoft Office -Ability to maintain a good working relationship with co-workers and the general public. -Bilingual (English/Spanish) is a plus About Us: Staff Matters is proud to have been recognized by Inc. Magazine on its Inc. 5000 list of fastest growing private companies in the USA. Staff Matters ranked as the fastest growing firm in Southern Arizona over a 3 year period. We ranked 26th among all industries statewide, and 35th in the USA among all HR services companies! Come find out what makes us so successful. Staff Matters, Inc. is hired by many prominent employers to assist them in finding talented people. Our job openings are usually not advertised by our customers, which makes our company an excellent gateway to gain a position with the companies we support. At Staff Matters, our mission is to exemplify the stature of the recruiting and staffing industry in its importance in building organizations and changing people’s lives for the betterment of our community. We build companies one talented person at a time, and to help people take meaningful steps in their careers, and we take our responsibility very seriously. The majority of the positions we have are NOT contract or temporary, but regular, full-time jobs. Please contact us if you or someone you know is looking for a new position and our recruiters will be in touch with you shortly. We cannot guarantee that we will have an open position that matches well with your background, but we will strive to be a valuable free resource to you during your job search. For additional tips and guidance on your career search, please check out our company website www.StaffMattersInc.com
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