Duties Summary This position is located in the U.S. Agency for Global Media's (USAGM) Technology, Services and Innovation, Information Technology Directorate, Security Operations and Monitoring Division and serves as an IT Specialist (INFOSEC). USAGM is conveniently located within walking distance of the Green, Yellow, Orange and Blue Metro lines, and MARC/VRE.
NOTE: Budgetary conditions may delay or otherwise affect filling this vacancy. However, all interested candidates should apply now. Responsibilities Introduction to Agency: The U.S. Agency for Global Media (USAGM) is an exciting, multi-media, multi-cultural, global media agency that carries out all United States civilian international broadcasting. Our media networks complement and reinforce one another in a shared mission vital to U.S. national interests: to inform, engage, and connect people around the world in support of freedom and democracy. Our staff of dedicated professionals serve as an example of a free and independent media, bringing news, information, and relevant discussions to a weekly audience of over 278 million people worldwide in over 60 languages via radio, television, Internet, and social media. USAGM media networks include the Voice of America (VOA) and the Office of Cuba Broadcasting (Radio and TV Marti) and three grantee organizations: Radio Free Europe/Radio Liberty, the Middle East Broadcasting Networks (Alhurra TV and Radio Sawa), and Radio Free Asia. NOTE: This vacancy is being advertised under Delegated Examining procedures and is open to all U.S. citizens. This vacancy is also concurrently advertised under Merit Promotion procedures for status candidates under announcement ST-10486805-19-WF.NOTE Your application to this DE vacancy announcement will only allow consideration for this announcement. We cannot electronically or manually move your application to the concurrently advertised ST announcement. Please ensure you are applying under the correct announcement. Travel Required Occasional travel - You may be expected to travel for this position. Supervisory status No Promotion Potential 14 • Job family (Series) Similar jobs • Requirements Conditions of Employment • US Citizenship is Required • Candidates may be required to work nights, weekends, holidays, or telework. • Candidates will be subject to an investigation for suitability determination. • Applicants must complete the online questionnaire. • If selected, you will be required to complete a SF-86. • This is a sensitive or national security position. • This vacancy is also being advertised under a Status Applicants announcement: ST-10486805-19-WF. Applicants are responsible for applying to the Status announcement if interested. • This position is designated as Essential and an Emergency Employee position, which requires the incumbent to report to work under adverse situations and weather conditions. Qualifications Applicants must have one year of specialized experience which is directly related to this line of work AND IT related experience demonstrating the four competencies listed. • Attention to Detail - Meticulous; thoroughly reviews and proofreads various IT related data/information; dedicates focus to accomplish tasks that are complete, precise and accurate to a given IT situation. • Customer Service - Works with clients and customer (that is, any individual who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues and responds appropriately. • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Specialized experience is experience that has equipped the applicant with the particular knowledge, skills and abilities to successfully perform the duties of the position. Your resume MUST demonstrate the following specialized experience: For the GS-13 level: Specialized experience is the following and gained in the IT information security field of work: broad knowledge and skill in ensuring an appropriate level of protection for information and computing technology is managed correctly; assists other members of the office staff in securing the computing systems and network infrastructure they manage; and informs staff members and outside contacts of the agency's security policies. For the GS-14 level: Specialized experience is the following and gained in the IT information security field of work: extensive work and mastery skill in ensuring an appropriate level of protection for information and computing technology is managed correctly; assists other members of the office staff in securing the computing systems and network infrastructure they manage; and provides expert policy direction in the information security field for the division. Education Applicants Cannot Substitute Education For Experience. Additional information • If you are an eligible Interagency Career Transition Assistance Program (ICTAP) applicant you may apply for special selection over other candidates for this position. To be well-qualified and exercise selection priority for this vacancy, displaced Federal employees must be rated at 85 or above on the rating criteria for this position. ICTAP eligibles must submit one of the following as proof of eligibility for the special selection priority: a separation notice; a "Notice of Personnel Action" (SF-50) documenting separation; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; OR a Military Department or National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. • If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received. • If you are a male applicant who was born after 12/31/59 and are required to register under the Military Selective Service Act, the Defense Authorization Act of 1986 requires that you be registered or you are not eligible for appointment in this agency. • If selected, you will be subject to a security investigation to establish your suitability for federal employment. The security investigation will include, among other aspects, a review of your credit and legal history. • All qualification requirements must be met by the closing date of this announcement. Additional selections may be made if additional/identical vacancies occur within 90 days of certificate issuance. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Once your resume or application is submitted a review of your qualification will be made to ensure you meet the job requirements and competencies required for this position. Competencies Attention to Detail Customer Service Oral Communication Problem Solving Possession of competencies may be addressed in a cover letter and/or resume. To determine if you are qualified for this job, a review of your resume and supporting documentation will be made and compared against your responses to the occupational questionnaire. The numeric rating you receive is based on your responses to the questionnaire. If, after reviewing your resume and or supporting documentation, a determination is made that you have inflated your qualifications and or experience, your score can and will be adjusted to more accurately reflect your qualifications. Please follow all instructions carefully. Errors or omissions may affect your rating. Background checks and security clearance Security clearance Drug test required No • Required Documents All applicants are required to submit the following supporting document type(s): • DD-214 • Other Veterans Document • Resume • SF-15 Other documents: A cover letter is also acceptable. If you are a veteran with preference eligibility and you are claiming 5-point veterans' preference, you must attach a copy of your DD-214 or other proof of eligibility. If you are claiming 10-point veterans' preference, you must attach an Application of 10-Point Veterans' Preference (SF-15) plus the proof required by that form. If you are still on active duty, you may submit a statement of service from your Personnel Command which states the date you entered active duty, the date you are separating, and the campaign medals you have received. You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you cannot complete the Application Package online, please contact the Human Resource office. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. • Benefits A career with the U.S. Government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time, or intermittent. Contact the hiring agency for more information on the specific benefits offered. • How to Apply To apply for this position, you must complete the occupational questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 05/21/2019. To begin, click Apply Online to create a USAJOBS account or log into your existing account. Follow the prompts to select your USAJOBS resume and/or other supporting documents and complete the occupational questionnaire. Click the Submit Application button to submit your application package. It is your responsibility to ensure your responses and appropriate documentation are submitted prior to the ?05/21/2019. To verify your application is complete, log into your USAJOBS account, https://login.usajobs.gov/account/signin. The page will display the positions for which you've applied as well as the status of each application. Click on the plus sign (+) next to the job title to expand information about the job, then click on Additional Application Information to see the documentation received and processed, and any correspondence the agency has sent related to this application. Your uploaded documents may take several hours to clear the virus scan process. To return to an incomplete application, log into your USAJOBS account and click on the plus sign (+) next to the job title to expand information about the job. Next, click on Update Application to complete the application process. Note: Submission of a resume alone IS NOT a complete application. This position requires the completion of additional forms and/or supplemental materials as described previously. Please carefully review the complete job announcement and the "How to Apply" instructions.Failure to provide the required information and/or materials, by 11:59 P.M. on 05/21/2019. Agency contact information Wanda Fisher Phone Email Address Technology Services and Innovation 330 Independence Avenue SW Room 4700 Cohen Building Washington, DC 20237 US Next steps Once the online questionnaire is received, you will receive an acknowledgement email that your submission was successful. After a review of your complete application is made, you will be notified of your rating and/or referral to the hiring official. If further evaluation or interviews are required, you will be contacted. • Fair & Transparent The Federal hiring process is setup to be fair and transparent. Please read the following guidance. Equal Employment Opportunity Policy The United States Government does not discriminate in employment on the basis of race, color, religion, sex (including pregnancy and gender identity), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, membership in an employee organization, retaliation, parental status, military service, or other non-merit factor. Reasonable Accommodation Policy Federal agencies must provide reasonable accommodation to applicants with disabilities where appropriate. Applicants requiring reasonable accommodation for any part of the application process should follow the instructions in the job opportunity announcement. For any part of the remaining hiring process, applicants should contact the hiring agency directly. Determinations on requests for reasonable accommodation will be made on a case-by-case basis. A reasonable accommodation is any change to a job, the work environment, or the way things are usually done that enables an individual with a disability to apply for a job, perform job duties or receive equal access to job benefits. Under the Rehabilitation Act of 1973, federal agencies must provide reasonable accommodations when: • An applicant with a disability needs an accommodation to have an equal opportunity to apply for a job. • An employee with a disability needs an accommodation to perform the essential job duties or to gain access to the workplace. • An employee with a disability needs an accommodation to receive equal access to benefits, such as details, training, and office-sponsored events. You can request a reasonable accommodation at any time during the application or hiring process or while on the job. Requests are considered on a case-by-case basis. Learn more about Legal and regulatory guidance This job originated on
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