Registration Specialist Apply nowJob no:512790 Classification:Student Services Technician 3 Grade:Grade 77 Work type:Staff Full-time Administrative Unit:University of Alaska Anchorage School/Business unit:VC, Student Affairs Location:Anchorage Categories:Student Affairs/Services Position Summary:The University of Alaska Anchorage (UAA) invites applications for the position of Registration Specialist within the Office of the Registrar.
Duties 10Review, evaluate, and process all non-degree-seeking applications: • Process all non-degree-seeking applications that do not load automatically on a daily basis. This requires research capabilities and knowledge of complex university, Banner, and Statewide processes to determine cause of error and ability to exercise independent and professional judgment to determine next course of action.Essential 10Systems Testing And Maintenance • Responsible for in-depth testing for all system upgrades and making recommendations for software corrections and enhancements. • Actively participate in Statewide committee related to registration and collaborate to improve overall registration experience. • Collaborate, cross train with, and provide assistance to other areas within the Office of the Registrar to improve overall function of the office. • Proactively research, analyze, and test possible advances to self-service (UAOnline) registration (i.e. automatic waitlisting, self service for short term classes, etc)Essential 15Education And Outreach • Monitor Registrar's Office websites related to registration for accuracy, and address errors and recommend improvements. This includes information and referrals for all things related to registration including tuition, fees, holds, financial aid, admissions, etc. Contact other university departments if made aware of erroneous information on their websites specific to registration or Registrar's Office functions/processes. • Coordinate presence at all new student orientation events. Responsible for outreach to new students to provide information about registering and wait listing for classes to assist with college transition. • Outreach to larger campus community regarding opening of registration each semester, and educate students, staff and faculty about priority registration. • Coordinate physical presence on main campus and/or at front kiosk during add/drop period. • Coordinate regular information distribution to students and campus community regarding important dates and deadlines surrounding registration. • Work as liaison between students and departments to assist in resolving issues with prerequisites, department approvals, course capacities and wait listing. • Develop training materials and provide training to departments and community campuses related to registration. • Develop presentations for both students and advisors.Essential 20Maintain Records And Policies • Maintain confidentiality of student records as required by FERPA. • Process change of information forms and update individual student records (name, date of birth, SSN, etc.) • Regularly review and update registration web pages to inform students, faculty, and staff of registration policies, deadlines, important forms, and announcements. • Assist with duplicate ID resolution. Involves in-depth knowledge of complex rules regarding which ID to retain and strong working relationship with multiple entities involved in clean up. Must have strong follow through to ensure task is followed to completion. • Maintenance of late starting class listings on UAOnline to allow for online registration.Essential 20Understand, Research, Analyze, And Troubleshoot Registration Issues • This position requires detailed understanding and knowledge of university functions, policies, and procedures related to registration, including understanding of prerequisites, co-requisites, registration restrictions, and course approvals. • Requires a detailed understanding of Banner, UAOnline and OnBase, including impacts of admissions and registration across other campuses. • Primary point of contact for all issues/troubleshooting regarding registration issues. Must be proficient at researching and analyzing complex registration problems, training other staff to troubleshoot registration issues, and determining when there is a need to alert supervisor to a larger issue/problem that may require Statewide intervention. • Be able to train and support individual departments who handle outside registrations (i.e. PACE, concurrent enrollment, etc.) and ensure compliance with registration standards of university.Essential 25Provide Exceptional Customer Service, Interpret, And Communicate • Assist with answering calls coming through the Enrollment Services main line. • Regularly assist students, parents, departments, and faculty in lobby for assistance with registration and other records questions, including a scheduled presence during peak registration times. • Handle referrals from other areas for students and others with complex registration or records issues. Serve as a point of contact for questions and clarification and/or recommend a course of action. Provide training as needed. • Provide appropriate referrals for students and others as needed. • Regularly communicate with students, departments, and staff regarding registration issues via email and phone. • Use expertise in registration to serve as resource for all matters pertaining to UAA's registration processes. • Responsible for explaining dates and deadlines, as well as policies related to registration. • Update procedures manual as needed.Essential Job Summary UAA's Office of the Registrar is a forward-looking group working behind the scenes to find and produce innovative ways to improve the student, faculty and staff experience at UAA. The Office of the Registrar maintains several software applications that assist in production of the university catalog, degree audits, registration, and scheduling. To learn more about our office, please visit our website at uaa.alaska.edu/registrar. We are looking for a highly motivated, team-oriented individual with stellar organizational skills, an attention to detail, and previous exposure with database and content management software. Applicants should appreciate the structure policies and regulation provide and be open to new technology and opportunities to create greater efficiency. Knowledge/Skills/Abilities Excellent oral and written communication skills in a multicultural environment, and ability to communicate with tact, diplomacy and professionalism to successfully accomplish tasks. Ability to maintain a high level of confidentiality. Aptitude for learning new skills. Ability to interpret and explain policies for students, staff, faculty, and administrators. Positive attitude, strong sense of initiative and an attention to detail. Ability to establish and maintain positive, cooperative relationships with co-workers, students, faculty, staff, and others. Public speaking and conflict resolution skills. Ability to prioritize work, perform well under pressure and maintain productivity despite frequent interruptions. Knowledge of student information systems preferred, especially Banner. Ability to recognize and provide excellent customer service, make sound judgement calls, critically analyze and solve problems, multi-task, and work both independently and as part of a team. Skill in operation of modern communication tools, computers and relevant software, especially related to data entry and database management. Required Experience Two years’ experience in post-secondary education and/or similar experience in a customer service environment where rules and regulations are applied to individual client/customers. Ability to recognize and provide excellent customer service, make sound judgment calls, critically analyze and solve problems, multi-task and work both independently and as part of a team. Skill in operation of modern communication tools, computers and relevant software. Typical Education Or Training Associate degree or equivalent. Baccalaureate degree preferred. Substantial experience working in post-secondary education environment, or equivalent customer service environment where rules and regulations are applied to individual client/customers. Position Information Grade 77, Non-Exempt, Full-Time, 12 months per year Application Instructions Please attach a cover letter, resume and contact information for at least three professional references to include supervisors. Review Date June 14, 2019 Advertised:24 May 2019Alaskan Daylight Time
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