Position Information Working Title 00343-Front Desk Supervisor (MULTIPLE) Role Title Admin and Office Spec III - 19013 Job Open Date 02/27/2019 Job Close Date 03/08/2019 Open Until Filled No Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)? No Hiring Range Commensurate with credentials and experience. Agency Norfolk State University (213) Agency Website www.nsu.edu Location Norfolk - 710 Sublocation Position Number 00343 Job Posting Number 1048912 Type of Recruitment General Public - G Does this position have telework options? No Bilingual/Multilingual Skill Requirement/Preference No Job Type Full-Time (Salaried) Job Type Detail Full-Time Salaried - Non-Faculty- FTS-1 Pay Band 03 Job Description The Office of Housing & Residence Life is committed to providing co-curricular programs and services that align with the University’s academic mission. We strive to foster a unique Spartan Residential Experience by providing safe clean, affordable, and well-maintained facilities to enhance the holistic development of our students as ideal Spartans and future leaders. The department invites applicants for the position of Front Desk Supervisor (multiple positions). The Front Desk Staff Supervisor plays an integral role in the day-to-day operations of Housing and Residence Life, leading and mentoring staff. Working closely with the Executive Director, Area Coordinators, and Hall Directors, the Front Desk Supervisor ensures that all residential communities are properly staffed, safe, clean, and well-maintained during assigned shifts. In addition, the incumbent will: 1. Provide direction to front desk staff in all residence halls in absence of Program Admin Manager/Front Desk Staff Manager. 2. Assist with relevant departmental training. 3. Provide accurate and detailed daily, weekly, and monthly reports. 4. Assist with University and departmental enforcement of all rules, regulations, policies, procedures and guidelines. 5. Provide outstanding customer service to residents, visitors and the entire University community. 6. Assist departmental staff with hall readiness during fall, spring, and summer sessions. 7. Assist with other duties as assigned. The positions have defined shift hours: Position #1: 10:30PM – 7:00AM Position #2: 6:00PM – 3:00AM EEO STATEMENT NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply. Minimum Qualifications 1. Working knowledge of housing environments. • Considerable experience scheduling and managing multiple work assignments. • Experience working with a diverse population; students, faculty and staff preferred • Considerable critical thinking, problem solving, and crisis management skills. • Considerable organizational/planning skills. • Demonstrated ability to plan and prioritize work to meet multiple deadlines. • Demonstrated ability to be detailed-oriented. • Demonstrated ability to function well in interrupt mode in an environment with changing priorities and extreme pressure situations. • Demonstrated ability to communicate effectively, both verbally and in writing with all levels of internal and external stakeholders. • High School Diploma or an equivalent combination of training and education that provides the requisite knowledge, skills, abilities, and experience. Preferred Qualifications 1. Associate’s degree, or equivalent combination of education and experience that provides the requisite knowledge, skills, abilities. • Prior supervisory experience. • Experience working in a college residential environment preferred. Special Requirements The positions have defined shift hours: Position #1: 10:30PM – 7:00AM Position #2: 6:00PM – 3:00AM Must be able to work during inclement weather and or emergency conditions, as dictated by university management. Special Instructions to Applicants 1. Candidates may show interest by submitting, in its entirety online, an application and all required application material. • Applicant is solely responsible for ensuring application and material thoroughly reflects their knowledge, skills, and abilities, as it relates to the advertised qualifications. • A complete application, including all previous employment, salary history, and education, for full consideration, must be received online by 11:59PM of the “Job Close Date.” • Applicants who list “see resume” or “see Curriculum Vitae” in lieu of completing the application may miss the opportunity for full consideration. • NSU conducts background checks on all candidates identified as finalist for employment. The type of background check(s) performed is dependent upon the type of position for which you have been identified as a finalist, which may include: criminal history, sex offender registry checks, reference checks, degree validation, driving records, license verification, credit history review. The results of background checks are made available to University employing officials. You will be required to sign an Authorization to release form. • NSU utilizes Form I-9 and E-Verify to validate eligibility for employment. Contact Information Name Office of Human resources Phone 757.823.8160 Fax FAXED APPLICATION MATERIAL IS NOT ACCEPTED. Email EMAILED APPLICATION MATERIAL IS NOT ACCEPTED. Address MAILED APPLICATION MATERIAL IS NOT ACCEPTED
00343-Front Desk Supervisor
Position Information Working Title 00343-Front Desk Supervisor (MULTIPLE) Role Title Admin and Office Spec III - 19013 Job Open Date 02/27/2019 Job Close Date 03/08/2019 Open Until Filled No Is this position funded in whole or in part by the American Recovery & Reinvestment Act (Stimulus Package)? No Hiring Range Commensurate with credentials and experience. Agency Norfolk State University (213) Agency Website www.nsu.edu Location Norfolk - 710 Sublocation Position Number 00343 Job Posting Number 1048912 Type of Recruitment General Public - G Does this position have telework options? No Bilingual/Multilingual Skill Requirement/Preference No Job Type Full-Time (Salaried) Job Type Detail Full-Time Salaried - Non-Faculty- FTS-1 Pay Band 03 Job Description The Office of Housing & Residence Life is committed to providing co-curricular programs and services that align with the University’s academic mission. We strive to foster a unique Spartan Residential Experience by providing safe clean, affordable, and well-maintained facilities to enhance the holistic development of our students as ideal Spartans and future leaders. The department invites applicants for the position of Front Desk Supervisor (multiple positions). The Front Desk Staff Supervisor plays an integral role in the day-to-day operations of Housing and Residence Life, leading and mentoring staff. Working closely with the Executive Director, Area Coordinators, and Hall Directors, the Front Desk Supervisor ensures that all residential communities are properly staffed, safe, clean, and well-maintained during assigned shifts. In addition, the incumbent will: 1. Provide direction to front desk staff in all residence halls in absence of Program Admin Manager/Front Desk Staff Manager. 2. Assist with relevant departmental training. 3. Provide accurate and detailed daily, weekly, and monthly reports. 4. Assist with University and departmental enforcement of all rules, regulations, policies, procedures and guidelines. 5. Provide outstanding customer service to residents, visitors and the entire University community. 6. Assist departmental staff with hall readiness during fall, spring, and summer sessions. 7. Assist with other duties as assigned. The positions have defined shift hours: Position #1: 10:30PM – 7:00AM Position #2: 6:00PM – 3:00AM EEO STATEMENT NSU is committed to providing equal employment opportunities for all persons and applicants, without regard to age, color, disability, gender, national origin, political affiliation, genetic information, race, religion, sexual orientation, sex (including pregnancy) or veteran status. NSU encourages and invites minorities, women, individuals with disabilities, and veterans to apply. Minimum Qualifications 1. Working knowledge of housing environments. • Considerable experience scheduling and managing multiple work assignments. • Experience working with a diverse population; students, faculty and staff preferred • Considerable critical thinking, problem solving, and crisis management skills. • Considerable organizational/planning skills. • Demonstrated ability to plan and prioritize work to meet multiple deadlines. • Demonstrated ability to be detailed-oriented. • Demonstrated ability to function well in interrupt mode in an environment with changing priorities and extreme pressure situations. • Demonstrated ability to communicate effectively, both verbally and in writing with all levels of internal and external stakeholders. • High School Diploma or an equivalent combination of training and education that provides the requisite knowledge, skills, abilities, and experience. Preferred Qualifications 1. Associate’s degree, or equivalent combination of education and experience that provides the requisite knowledge, skills, abilities. • Prior supervisory experience. • Experience working in a college residential environment preferred. Special Requirements The positions have defined shift hours: Position #1: 10:30PM – 7:00AM Position #2: 6:00PM – 3:00AM Must be able to work during inclement weather and or emergency conditions, as dictated by university management. Special Instructions to Applicants 1. Candidates may show interest by submitting, in its entirety online, an application and all required application material. • Applicant is solely responsible for ensuring application and material thoroughly reflects their knowledge, skills, and abilities, as it relates to the advertised qualifications. • A complete application, including all previous employment, salary history, and education, for full consideration, must be received online by 11:59PM of the “Job Close Date.” • Applicants who list “see resume” or “see Curriculum Vitae” in lieu of completing the application may miss the opportunity for full consideration. • NSU conducts background checks on all candidates identified as finalist for employment. The type of background check(s) performed is dependent upon the type of position for which you have been identified as a finalist, which may include: criminal history, sex offender registry checks, reference checks, degree validation, driving records, license verification, credit history review. The results of background checks are made available to University employing officials. You will be required to sign an Authorization to release form. • NSU utilizes Form I-9 and E-Verify to validate eligibility for employment. Contact Information Name Office of Human resources Phone 757.823.8160 Fax FAXED APPLICATION MATERIAL IS NOT ACCEPTED. Email EMAILED APPLICATION MATERIAL IS NOT ACCEPTED. Address MAILED APPLICATION MATERIAL IS NOT ACCEPTED
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