• Summary LOCATION: Great Plains Region, Oklahoma-Texas Area Office, Administrative Services Division, Austin, TX. For Living Conditions, Go To Additional vacancies may be filled from this vacancy announcement. Responsibilities • Planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. • Planning, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission on information in voice, data, and/or video formats. • Ensuring the confidentiality, integrity, and availability if systems, networks, and data through the implementation, maintenance, and enhancement of information systems, security programs, policies, procedures, and tools. Travel Required Occasional travel - Occasional Travel of up to 2 to 5 nights per month may be required for this position. • Requirements Requirements Conditions of Employment U.S. Citizenship and Nationals. For veterans consideration, submit document(s) under Required Documents. You must submit a resume and supporting documentation (See ). You must meet education and/or specialized experience (See Qualifications). Submit transcript(s) to verify education. This position is subject to pre-employment background investigation. Position is being advertised concurrently under vacancy announcement BR-GP-OT-19-32. If you are interested in applying under both announcement numbers, you must submit application packages for each. You must meet all qualification requirements, including time-in-grade restrictions and any selective placement factors, by the closing date of this announcement. TIME-IN-GRADE: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b). Qualifications MINIMUM QUALIFICATION REQUIREMENTS: GS-7: 1 full year of graduate-level education or Superior Academic Achievement -OR- 1 year of Specialized Experience equivalent in difficulty and complexity of at least the GS-5 level in the Federal service. GS-9: 2 full years of progressively higher level graduate education or Master's or equivalent graduate degree -OR- 1 year of Specialized Experience equivalent in difficulty and complexity to at least the GS-7 level in the Federal service. GS-11: Ph.D. or equivalent doctoral degree -OR- 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree -OR- 1 year of Specialized Experience equivalent in difficulty and complexity to at least the GS-9 level in the Federal service. Education Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. -OR- Experience Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Definition Of Specialized Experience To meet specialized experience, your resume must describe experience that demonstrates the particular knowledge, skills, and abilities as follows: GS-07: Experience installing, maintaining and troubleshooting workstations, printers and other peripherals. GS-09: Experience installing, maintaining and troubleshooting workstations, printers, other peripherals and software systems. Experience Administering access control authorization for windows systems. GS-11: Experience installing, maintaining and troubleshooting communication systems including cables, hubs and routers, ect and software systems. Experience administering and overseeing access control authorization for windows systems. Experience identifying and mitigating security vulnerabilities and risks. Education This vacancy announcement allows substituting education for experience. You must submit a copy of your college transcript (unofficial copy is acceptable) to support your education if you are substituting education for experience. Transcripts must include the name of the college or university and date the degree was conferred. Foreign Education: To receive credit for education completed outside the United States, applicants must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For further information visit: Additional Information • Reclamation has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisory approval. • Operation of a Government vehicle is required; therefore, a valid State driver's license is required. Driving record will be verified prior to final selection. • This position has been designated as a Public Trust, (Moderate Risk) position. This requires a Tier 2 background investigation. You must successfully obtain and maintain this investigation level as a condition of employment. You will be required to undergo and successfully pass a reinvestigation of your background every 5 years. • Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For more information visit: • Equal Employment Opportunity: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Category rating and selection procedures will be used for evaluating this position. If you meet the basic qualification requirements, your on-line responses to the vacancy assessment questionnaire will be used to determine the quality and extent of your experience, education, training, etc., for placement in one of the following categories: 1) Highly Qualified and 2) Qualified. Qualified candidates will be assigned to one of the quality categories and Veterans with preference will be placed at the top of their respective category. The assessment questionnaire will take you approximately 30 minutes to complete. Applicants will be further evaluated on the following "Knowledge, Skills and Abilities (KSAs)" through your resume and responses to the online questions. • Ability to diagnose and resolve technical issues. • Ability to ensure compliance with applicable policies, standards, and law. • Ability to effectively communicate both in writing and orally. • Knowledge of information technology principles. Applicants' answers to questions will be verified against information provided in their online resumes. Be sure that the resume clearly supports the response to all the questions by addressing experience, education and/or training relevant to this position. Applicants must make a fair and accurate assessment of their qualifications. If a determination is made that you have rated yourself higher than is apparent in your description of experience, competencies, skills, and/or education/training OR that your resume/application is incomplete, you may be rated ineligible or your score may be lowered. To preview questions please . Background checks and security clearance Drug Test Required No • Required Documents Required Documents To be considered for this position, applicants are required to submit a resume (with dates of employment, i.e. years and months), an on-line assessment questionnaire, and the following supporting documents, as appropriate: • TRANSCRIPT(S): If substituting education for experience, applicants MUST furnish a copy of your college transcript(s). If selected, you will be required to provide official college transcripts to verify your educational qualifications prior to reporting for work • DD-214, CERTIFICATE OF RELEASE FROM ACTIVE DUTY: If you are entitled to veterans’ preference, you must provide a copy of your DD-214, and you should indicate the type of veterans’ preference you are claiming on your resume. Your veterans’ preference entitlement will be verified by the employing agency. • For 5-point veterans' preference, submit a copy of your DD-214, or an official statement of service from your command if you are currently on active duty, or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that notates service under honorable conditions. • For 10-point veterans' preference, please submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference, DD-214, and the required documentation requested by this form. • For information on veteran's eligibility visit: • CTAP/ICTAP: Provides placement assistance to permanent Federal employees who are surplus, displaced or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, documentation of eligibility and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified, i.e. meet the minimum qualification requirements, including selective placement factors, education and experience requirements and score at least 85 on the assessment questionnaire as established, and be able to perform the duties of the position upon entry. For information on CTAP/ICTAP, visit: If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from . Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating
Information Technology Specialist - Austin
• Summary LOCATION: Great Plains Region, Oklahoma-Texas Area Office, Administrative Services Division, Austin, TX. For Living Conditions, Go To Additional vacancies may be filled from this vacancy announcement. Responsibilities • Planning and delivery of customer support services, including installation, configuration, troubleshooting, customer assistance, and/or training, in response to customer requirements. • Planning, installation, implementation, integration, maintenance, and/or management of networked systems used for the transmission on information in voice, data, and/or video formats. • Ensuring the confidentiality, integrity, and availability if systems, networks, and data through the implementation, maintenance, and enhancement of information systems, security programs, policies, procedures, and tools. Travel Required Occasional travel - Occasional Travel of up to 2 to 5 nights per month may be required for this position. • Requirements Requirements Conditions of Employment U.S. Citizenship and Nationals. For veterans consideration, submit document(s) under Required Documents. You must submit a resume and supporting documentation (See ). You must meet education and/or specialized experience (See Qualifications). Submit transcript(s) to verify education. This position is subject to pre-employment background investigation. Position is being advertised concurrently under vacancy announcement BR-GP-OT-19-32. If you are interested in applying under both announcement numbers, you must submit application packages for each. You must meet all qualification requirements, including time-in-grade restrictions and any selective placement factors, by the closing date of this announcement. TIME-IN-GRADE: Current career or career-conditional employees of the Federal government, or former career or career-conditional employees, who have a break in service of less than one year, are required to meet the time-in-grade restriction of one year of Federal experience at the next lower grade, with few exceptions outlined in 5 CFR 300.603(b). Qualifications MINIMUM QUALIFICATION REQUIREMENTS: GS-7: 1 full year of graduate-level education or Superior Academic Achievement -OR- 1 year of Specialized Experience equivalent in difficulty and complexity of at least the GS-5 level in the Federal service. GS-9: 2 full years of progressively higher level graduate education or Master's or equivalent graduate degree -OR- 1 year of Specialized Experience equivalent in difficulty and complexity to at least the GS-7 level in the Federal service. GS-11: Ph.D. or equivalent doctoral degree -OR- 3 full years of progressively higher level graduate education leading to a Ph.D. or equivalent doctoral degree -OR- 1 year of Specialized Experience equivalent in difficulty and complexity to at least the GS-9 level in the Federal service. Education Degree in computer science, engineering, information science, information systems management, mathematics, operations research, statistics, or technology management OR degree that provided a minimum of 24 semester hours in one or more of the fields identified above and required the development or adaptation of applications, systems or networks. -OR- Experience Experience must be IT related; the experience may be demonstrated by paid or unpaid experience and/or completion of specific, intensive training (for example, IT certification), as appropriate. For all positions individuals must have IT-related experience demonstrating each of the four competencies listed below. • Attention to Detail - Is thorough when performing work and conscientious about attending to detail. • Customer Service - Works with clients and customers (that is, any individuals who use or receive the services or products that your work unit produces, including the general public, individuals who work in the agency, other agencies, or organizations outside the Government) to assess their needs, provide information or assistance, resolve their problems, or satisfy their expectations; knows about available products and services; is committed to providing quality products and services. • Oral Communication - Expresses information (for example, ideas or facts) to individuals or groups effectively, taking into account the audience and nature of the information (for example, technical, sensitive, controversial); makes clear and convincing oral presentations; listens to others, attends to nonverbal cues, and responds appropriately. • Problem Solving - Identifies problems; determines accuracy and relevance of information; uses sound judgment to generate and evaluate alternatives, and to make recommendations. Definition Of Specialized Experience To meet specialized experience, your resume must describe experience that demonstrates the particular knowledge, skills, and abilities as follows: GS-07: Experience installing, maintaining and troubleshooting workstations, printers and other peripherals. GS-09: Experience installing, maintaining and troubleshooting workstations, printers, other peripherals and software systems. Experience Administering access control authorization for windows systems. GS-11: Experience installing, maintaining and troubleshooting communication systems including cables, hubs and routers, ect and software systems. Experience administering and overseeing access control authorization for windows systems. Experience identifying and mitigating security vulnerabilities and risks. Education This vacancy announcement allows substituting education for experience. You must submit a copy of your college transcript (unofficial copy is acceptable) to support your education if you are substituting education for experience. Transcripts must include the name of the college or university and date the degree was conferred. Foreign Education: To receive credit for education completed outside the United States, applicants must show proof that the education has been submitted to a private organization that specializes in interpretation of foreign educational credentials and such education has been deemed at least equivalent to that gained in conventional U.S. education programs. For further information visit: Additional Information • Reclamation has determined that the duties of this position are suitable for telework and the selectee may be allowed to telework with supervisory approval. • Operation of a Government vehicle is required; therefore, a valid State driver's license is required. Driving record will be verified prior to final selection. • This position has been designated as a Public Trust, (Moderate Risk) position. This requires a Tier 2 background investigation. You must successfully obtain and maintain this investigation level as a condition of employment. You will be required to undergo and successfully pass a reinvestigation of your background every 5 years. • Selective Service: If you are a male applicant born after December 31, 1959, you must certify that you have registered with the Selective Service System, or are exempt from having to do so under the Selective Service Law. For more information visit: • Equal Employment Opportunity: The United States Government does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, gender identity, marital status, disability and genetic information, age, membership in an employee organization, or other non-merit factor. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Category rating and selection procedures will be used for evaluating this position. If you meet the basic qualification requirements, your on-line responses to the vacancy assessment questionnaire will be used to determine the quality and extent of your experience, education, training, etc., for placement in one of the following categories: 1) Highly Qualified and 2) Qualified. Qualified candidates will be assigned to one of the quality categories and Veterans with preference will be placed at the top of their respective category. The assessment questionnaire will take you approximately 30 minutes to complete. Applicants will be further evaluated on the following "Knowledge, Skills and Abilities (KSAs)" through your resume and responses to the online questions. • Ability to diagnose and resolve technical issues. • Ability to ensure compliance with applicable policies, standards, and law. • Ability to effectively communicate both in writing and orally. • Knowledge of information technology principles. Applicants' answers to questions will be verified against information provided in their online resumes. Be sure that the resume clearly supports the response to all the questions by addressing experience, education and/or training relevant to this position. Applicants must make a fair and accurate assessment of their qualifications. If a determination is made that you have rated yourself higher than is apparent in your description of experience, competencies, skills, and/or education/training OR that your resume/application is incomplete, you may be rated ineligible or your score may be lowered. To preview questions please . Background checks and security clearance Drug Test Required No • Required Documents Required Documents To be considered for this position, applicants are required to submit a resume (with dates of employment, i.e. years and months), an on-line assessment questionnaire, and the following supporting documents, as appropriate: • TRANSCRIPT(S): If substituting education for experience, applicants MUST furnish a copy of your college transcript(s). If selected, you will be required to provide official college transcripts to verify your educational qualifications prior to reporting for work • DD-214, CERTIFICATE OF RELEASE FROM ACTIVE DUTY: If you are entitled to veterans’ preference, you must provide a copy of your DD-214, and you should indicate the type of veterans’ preference you are claiming on your resume. Your veterans’ preference entitlement will be verified by the employing agency. • For 5-point veterans' preference, submit a copy of your DD-214, or an official statement of service from your command if you are currently on active duty, or other official documentation (e.g., documentation of receipt of a campaign badge or expeditionary medal) that notates service under honorable conditions. • For 10-point veterans' preference, please submit a Standard Form (SF) 15, Application for 10-Point Veteran Preference, DD-214, and the required documentation requested by this form. • For information on veteran's eligibility visit: • CTAP/ICTAP: Provides placement assistance to permanent Federal employees who are surplus, displaced or involuntarily separated. Applicants claiming CTAP/ICTAP eligibility must submit a copy of their most recent performance appraisal, documentation of eligibility and most current SF-50 noting position, grade level, and duty location with their application. To be considered under CTAP/ICTAP, applicants must be well-qualified, i.e. meet the minimum qualification requirements, including selective placement factors, education and experience requirements and score at least 85 on the assessment questionnaire as established, and be able to perform the duties of the position upon entry. For information on CTAP/ICTAP, visit: If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from . Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating
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