Applications Support Sr. Analyst-******** Description About CitiCiti, the leading global bank, has approximately 200 million customer accounts and does business in more than 160 countries and jurisdictions. Citi provides consumers, corporations, governments and institutions with a broad range of financial products and services, including consumer
banking and credit, corporate and investment banking, securities brokerage, transaction services, and wealth management. Our core activities are safeguarding assets, lending money, making payments and accessing the capital markets on behalf of our clients. Citi's Mission and Value Proposition explains what we do and Citi Leadership Standards explain how we do it. Our mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress. We strive to earn and maintain our clients' and the public's trust by constantly adhering to the highest ethical standards and making a positive impact on the communities we serve. Our Leadership Standards is a common set of skills and expected behaviors that illustrate how our employees should work every day to be successful and strengthens our ability to execute against our strategic priorities. Diversity is a key business imperative and a source of strength at Citi. We serve clients from every walk of life, every background and every origin. Our goal is to have our workforce reflect this same diversity at all levels. Citi has made it a priority to foster a culture where the best people want to work, where individuals are promoted based on merit, where we value and demand respect for others and where opportunities to develop are widely available to all. Citi's Institutional Clients Group(ICG) is comprised of diverse, talented professionals globally located in more than 100 countries and territories, collectively representing an unparalleled international network of financial skills and capabilities serving targeted clients. Our clients are top corporations, financial institutions and governments in countries around the world and our mission is to help them achieve their goals. We do so by providing strategic, financing and operational insights and executing tailored product/service solutions, both across our borders and domestically. The ICG responds to clients' changing needs through its long-established relationship coverage approach that provides client solutions utilizing all of Citi's relevant capabilities, including the broadest possible access to financial markets globally. No other institution can match our combination of global insights, client relationship management services, geographic reach and local and cross-border product expertise. The ICG technology is organized into Markets and Securities Services(MSST), Treasury and Trade Solutions(TTS) , Citi Private Bank(CPB) and Information Services Group(ISG). CITI, with the largest trade services network in the world offers a broad range of solutions that meet our global trade customer's needs. From risk mitigation to financing, settlement to information, CITI's trade experts and four, regional processing centers offer around - the-clock operations support and deliver world-class solutions to suppliers, buyers and Financial Institutions. International trade is the cross-border movement of goods and services that develop from a business transaction between a buyer in one country and a seller in another country. Job Background / Context:We are seeking an experienced Production Support Analyst within the ICG Production Support organization, specifically within Treasure and Trade Solutions (TTS) Technology. This person will join a team that provides Level 2 support for Liquidity Investment Business and LMS (Liquidity Management Services) applications. You will be working closely with your colleagues in APAC, EMEA and NAM to ensure perfect 24/7 support of our franchise critical applications. In addition, you will also partner with Level 0/1 Support team, application technology development teams, infra teams and the Liquidity Investment product/business. You should be technically astute, well organized, dedicated and comfortable discussing issues with product/business and technical users at all the levels. This is a hands-on role and extensive technical skills will be required and also possess good multi-tasking skills. This position is to provide primary L2 production support for Liquidity suite of applications under TTS LMS (Liquidity Management Services). You will be responsible for supporting and handling all day to day Incidents and business or Operations queries and provides handoff to the other region resources as part of Follow the Sun support model. This also includes user support, monitoring and proactively improve operational standards. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. You will gain significant experience of the many technologies we use to run our Liquidity Management Services regionally and globally, giving you exposure to Liquidity business and various systems. You will gain an insight and understanding of the Corporate Investments, Liquidity and Treasury Analytics services in this domain. Citi are embedding I.T.I.L Service Management best practice into our support teams. You will gain experience of this industry standard and recognized methodology for service support and *********** is recognized that the best talent often lies within the firm. All career opportunities are advertised internally where staff are inspired to apply for open positions to enable them progress their career or expand their product knowledge or technical skills. Key responsibilities: Documentation - You will ensure logging of all productions issues and updated as per the Problem Management Policy - Provide input into support documentation and procedures. - Ensure updating of application test/checkout plans. Business knowledge - Understand environment of the business area supported. - Understand the business structure and flows. - Possess working knowledge of the end-to-end applications supporting the business flow. - Understand business terminology. Communication skills - Possess client facing interpersonal skills - Communicate issues clearly using both technical and non-technical language - Interact with employees and senior leaders - Schedule and lead weekly/monthly re-occurring calls with Product and Business teams on the application Open Issues/Releases/Production Fixes Technical capabilities - Possess good technical analysis skills - Skilled in appropriate technologies Qualifications FSA: Does this role require FSA registration? No Knowledge/ experience: - 5+ years' work experience in technical production support roles preferably within a large scale, global financial services organization - Flexible and being able to handle time effectively. - Leading multiple applications establishing ITIL standard methodologies processes and procedures - Experience is supporting application and webservers such as WebSphere, Weblogic and iPlanet/HIS - Experience in working on both Java and .net related technology applications - Ability to manage change and release implementation, review and sign off on application related changes and ensure all the changes are deployment within the timeline and post implementation validation are performed. Skills: - Bachelor's degree in computer science/computer engineering or equivalent - Data base - Oracle, functional knowledge of SQL + ability to write SQL database script - Unix Shell scripting - Experience in TIBCO (MQ/NDM) technology - Expertize in ITIL methodologies, lifecycle and certification - ITRS monitoring tools exposure and experienced in handling ITRS gateway Competencies: - Excellent organizational and communication skills - Good Attention to detail - Good teammate - Ability to prioritize - Positive can-do approach - Decision-making ability - Can-do approach to work environment - Values Diversity EEO Statement: Citi is an equal opportunity and affirmative action employer. Minority/Female/Veteran/Individuals with Disabilities/Sexual Orientation/Gender Identity Pay Transparency: Citi won't discriminate against anyone for discussing pay, but those with access to pay data in their work can't disclose it unless responding to complaints/investigations or legal requirements
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