Job Summary Monitors, maintains and updates CCB billing system with pertinent MSD loans and stormwater/wastewater accounts. Ensures accurate accounts are billed and enters adjustments. Ensures appropriate characteristic types are entered into the CCB billing system. Researches, responds. and resolves customer issues regarding billings, financing of assessment, connection fees, Proserve and
delinquent accounts. Completes daily internal and external requests. Records various journal entries. Provides follow-up on outstanding accounts receivable. Assists with billings and on-site evaluations of MSD's private meters. Responsible for various reports that require customers to be placed on charge for accurate billing. Corrects impervious service area as needed and sends updated maps to customers. Work with collection agency on issues and assists customer with resolutions. Assists with the high volume of collections requests. Provides payoffs for MSD loans. Provides CCB support to various MSD departments. Essential Job Functions Researches customer account numbers for accurate cash posting. Maintains accounts receivable systems and posts to general ledger. Explains general requirements and cost considerations regarding loan assessment program. Partners with Engineering on GMAs and deferrals. Prepares miscellaneous invoices for special billing issues. Assists customers with billing issues according to policies and procedures. Reviews and maintains senior citizens discount applications for eligibility. Coordinates with Engineering the final phase of assessment projects to get billed, advertised and liens placed on all properties. Continually works with projects until all assessments are resolved and released. Maintains and updates CCB billing system for financing of assessments, SSLRPs and connection fees. Releases liens on connections, assessments, and SSLRPs. Works closely with Legal regarding foreclosure and bankruptcy customers and performs necessary functions within CCB. Assists with collections with our loan customers and resets loans upon an agreed amount. Researches and resolves customer inquiries on loan assessment and connection fee financing using APW, CCB, Hansen, PVA, LOJIC, subdivision plats, commercial site plans and extension of boundaries legal agreements. Responds to extremely high volume of customer calls needing immediate response. Coordinates with Engineering and IT on new assessment projects and revisions to CCB. Ensures customers are set-up accurately for assessment loans on existing and future assessment projects. Interacts with LWC employees on daily basis. Assists with PM meter billings and onsite field investigations for meter reads and condition of parcels regarding drainage accounts. Provides information to auditors on loans, assessment and connection fee information. Responds to payoff requests. Prepares written correspondence to customers on lien releases, new loan adjustments, collections activity, and senior citizens applications including files of approval and denial letters. Performs special projects as required. Knowledge, Skills and Abilities Necessary to the Work Knowledge of Hansen, eB, SAP and CCB; knowledge of accounting principles and techniques; knowledge of clerical techniques and practices; skill in oral and written communication; skill in managing multiple priorities; skill in problem solving; skill in performing basic mathematical calculations; skill in operating a PC and associated Windows environment software (e.g. Microsoft Word and Excel); ability to research problems and initiate solutions; ability to navigate the internet; ability to read engineering drawings; ability to make sound decisions based on available information; ability to be courteous and helpful under pressure; ability to work effectively under heavy, unpredictable surges in workload. Minimum Requirements Associate Degree in Accounting, Business, or a related field; three or more years related experience; an equivalent combination of education and experience may be substituted. Must possess a valid driver's license. Must have safe work and driving habits. NON-UNIT, NON-EXEMPT Benefits Please contact MSD's Benefits Administrator at 540-6217 if you have any questions on any of the areas summarized below The following is a brief description of the major benefits that are provided to you as a Non-Unit, Non-Exempt employee of MSD. You will receive more detailed information on these benefits as they become effective. Group Health Care Plans Hospital/Surgical MSD offers its employees and their dependents a health care plan that provides a wide variety of benefit coverage, including hospital, surgical, physicians, and prescription drugs. The company and employee share in the cost of this coverage. Coverage is effective 60 days after date of hire. Dental Benefits MSD's dental program offers coverage for a range of dental services, including diagnostic, preventive care, and orthodontic benefits for children. The company and employee share in the cost of this coverage. Coverage is effective 60 days after date of hire. Group Disability/Life Insurance Benefits Short-Term Disability Effective after the completion of an employee's new hire probationary period this plan provides 66 2/3% of your regular weekly wage during the period of any disabling illness or injury. Benefits begin the first day of disability, if hospitalized as an inpatient or over 23 hours, and on the sixth day under a doctor's care if not hospitalized. Employees can draw up to 26 weeks of disability benefits in a twelve (12) month period. Long-Term Disability MSD offers a LTD plan which provides a replacement income of 66 2/3% of your insured pre-disability earnings in the event of an illness or injury that keeps a plan participant from work for more than six months. There is a six- month eligibility waiting period. When eligible, coverage is effective after a 180-day elimination period and is payable up to age 65. Allstate Personal Accident Plan Benefits are payable for a covered employee's or covered dependent's injury caused by a covered accident that occurs on or off the job. Premiums are the responsibility of the employee and are payroll deducted. Coverage is effective 60 days after date of hire. Allstate Critical Illness Plan Benefits are payable for diagnosis of specified covered critical illnesses for the employee and dependents enrolled on the plan. Premiums are the responsibility of the employee and are payroll deducted. Coverage is effective 60 days after date of hire. Basic/Supplemental Life Insurance Basic Life& AD&D insurance is provided at no cost to the employees. The life amount is one times your annual salary to a maximum of $300,000. Additional life insurance coverage, including dependent life is offered with the employee paying the premium cost. Special features include airbag benefit, beneficiary resource services, education benefit, repatriation benefit, seat belt benefit and waiver of premium. Coverage is effective 60 days after date of hire. Retirement County Employees Retirement System (CERS) All employees participate in the CERS after one year of service. This one-year service requirement is waived in the event you have previously participated in CERS or one of the other Kentucky Retirement Systems (KRS) programs. The plan is funded by joint contributions made by MSD and the employee. Plan members are required to contribute 6% of his/her gross salary through payroll deductions and MSD is required to contribute at an actuarially determined rate. Both MSD and employee contributions are set by the legislature and are subject to change. Vesting is achieved after 5 years of participation. Employee savings plans (401(k)) and 457 MSD makes it easy for employees to plan for their retirement by offering a savings program that allows employees to accumulate savings through individual before-tax payroll contributions. MSD does not contribute any matching funds to either of the above plans. MSD's financial involvement is assisting in the administration of both plans. Employees are eligible to participate in this plan from the first day of employment. ICMA and Kentucky Deferred Comp IRAs ICMA and the Kentucky Public Employees Deferred Compensation Authority both offer Traditional and Roth IRAs to MSD employees through individual payroll contributions. The Traditional IRA allows you to defer taxes on your earnings until they are withdrawn. Roth contributions and earnings are tax free if withdrawn after five years and after age 59 ½ or for a qualified purpose. Employees are eligible to participate in this plan from the first day of employment. Paid Time Away From Work Personal Days On each December 1, employees are granted seven (7) Personal Days for use for any reason during the 12-month period ending the next November 30. When used, employees must notify their supervisor in advance. Unused hours will be paid to you in December. New employees receive a prorated amount of Personal Days, after 60 days of employment, for the balance of the twelve (12) month period ending November 30. Upon termination, employees will either be paid for the excess personal days earned over those used or will owe MSD the excess of personal days used over personal days earned. (Personal days earned is determined by proration over a twelve (12) month period.) Holidays An annual schedule of MSD's ten (10) paid holidays is posted each January. (Refer to Policies and Benefits Manual for complete listing.) Employees are entitled to a floating holiday if employed by January 1. Employees are eligible for holiday pay from the first day of employment. Vacation Vacation hours are accrued proportionately on a weekly basis beginning with the employee's date of hire. Accrued vacation hours are available to the employee as they are accrued. Employees may request vacation Other Benefits Flexible Spending Accounts (FSAs) MSD offers two flexible spending accounts that allow employees to pay for certain dependent day care and health care expenses with pre-tax earnings. The dependent day care account may be used to pay for child care providers, day care facilities and certain other expenses related to the care of an employee's dependent children while he or she is at work. It may also be used to pay for care provided to an individual with a physical or mental handicap who is the employee's dependent, regardless of age. The health care account may be used to pay for IRS-allowable medical, dental, or vision expenses that are not covered by a health insurance policy. Employees are eligible to participate in this plan 60 days after date of hire. Health Savings Account (HSA) MSD offers a health savings account to coincide with the medical High Deductible Plan (HDHP). The account allows employees to pay for certain health care expenses not covered by the insurance policies. The HSA may be used to pay for IRS-allowable medical, dental, or vision expenses that are not covered by a health insurance policy. Employees are eligible to participate in this plan 60 days after date of hire. Family Medical Leave Act (FMLA) The Family and Medical Leave Act of 1993 (FMLA) entitles qualified employees up to twelve (12) weeks of unpaid leave per 12-month rolling period for the birth or adoption of a child, placement of a child for foster care, to care for a spouse or an immediate family member with a serious health problem or a serious health condition of the employee. The full text version of MSD's Family and Medical Leave is available in the Employee Policy Manual. Workers' Compensation MSD insures all employees for Workers' Compensation. The administration of Workers' Compensation benefits will be in accordance with the Kentucky Revised Statutes. Coverage is effective from the first day of employment. Wellness Program – "Exercising Wellness" MSD's Wellness Committee continues to expand its workplace wellness initiatives by providing employees with tools and incentives that will improve their health, help reduce medical cost and boost worker productivity. Initiatives such as free use of on-site fitness centers, wellness seminars, health-risk screenings at the annual health fair and a disease management program offered through the group medical plan, are just a few of the incentives available to MSD employees. Travel Insurance MSD employees are often required to travel, so business travel accident insurance, which is paid for by the company, provides up to $150,000 for accidental death or dismemberment while traveling outside of Jefferson County. Private Parking Each employee is provided free parking for their private vehicle. However, the employee is responsible for insuring against damage or theft. Service Recognition MSD shall recognize the length of time an employee has served MSD by awarding the employee a gift after each five (5) year period of service and at the time of retirement with ten (10) or twenty (20) years of service. This award will appear on the employee's paycheck and is subject to tax withholdings. Tuition Assistance MSD shall reimburse employees for successful completion of approved classes/programs up to a maximum of $5,250 per fiscal year for education expenses related to tuition, books and fees (subject to the availability of funds). Current reimbursement is: 100% for an A, 85% for a B, and 70% for a C. Full-time and part-time employees who have successfully completed their probationary period (at the time the course begins) are eligible to participate in this program. Employee Assistance MSD offers a confidential counseling and referral service through an outside agency for employees and their families. This program also sponsors seminars on a variety of topics. This service is available to employees from the first day of employment
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